Reference

Privacy Policy for your account

When you open an account, we keep your name, contact details, device data, and payment references tied to the purpose you shared them for.

Account dataDevice logsLocal lawPayment records

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What we collect and why

pajabola Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect only the details we need to open, secure, and service your account: name, phone number, email, device type, login time, cookie data, and payment references from DANA, OVO, GoPay, or QRIS. We use those records to match deposits or withdrawals, spot account abuse, and

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answer a change request. We do not use them for unrelated messages, and we do not share them outside the team that needs them for handling your account or meeting legal duties. If a local rule in Indonesia requires a different storage period, that rule takes
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priority. When local law allows, you can ask us to correct, export, or remove data that is no longer needed.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Ways to reach us

When you want a copy, correction, or removal request handled, send it through live chat, email, or the account form and include the phone or email on the account so we can…

Live chat Use live chat for fast privacy questions during 08:00-22:00 WIB. Tell us whether the request is about a profile change, a payment reference, or a cookie issue, and we will route it to the right person.

Email Email works well when you need a written trail for a data correction or removal request. Include your account email, the issue, and any DANA, OVO, GoPay, or QRIS reference that helps us verify the record.

Account form The account form is the cleanest way to send a request from the same login you use on the site. That lets us match the message to your record before we change or check anything.

HANDLING PRACTICES

How we keep records safe

We limit access to account data to the people who need it for login help, payment checks, dispute handling, or legal requests.

Data minimisation

We ask only for the fields needed to open and manage your account: name, contact details, device data, and payment references. That keeps the record useful without collecting extra items we do not need.

Cookies on devices

Session cookies help us remember your login on Chrome for Android and Safari on iPhone. They do not expose your password, and you can clear them at any time from the browser settings on your device.

Account security

If you request a change to your phone number or email, we confirm the request through the existing account channel first. That reduces the risk of someone else changing your record without your permission.

Retention window

We keep payment and account logs for the period needed to resolve disputes, meet local legal duties, and prevent duplicate entries. After that period, we remove or anonymise the material so it is no longer tied to you.

Change requests

You can ask us to correct your name, phone number, or email if it is wrong. We will update it after verification and let you know when the account record has been changed.

Contact trail

Send privacy requests through live chat, email, or the account form, and mention whether the record touches DANA, OVO, GoPay, or QRIS. That helps us locate the entry and respond with the right next step.

Questions about this policy

These are the questions we answer most often when you want to know what we store, why we store it, and how you can change it. The answers stay focused on account data, cookies, payment references, and contact steps, so you can check the policy before you open an account or send a request.

We ask for the details needed to create and secure the record: name, phone number, email, device data, and login history. If you submit a payment reference, we store only what is needed to match that account event.

Yes, we keep the reference and status needed to reconcile your account and handle errors. We do not publish those records on your profile, and we limit access to staff who need them for the task.

Yes. If your name, phone number, or email is wrong, send the request from the account or through live chat. After we confirm it belongs to you, we update the record and let you know.

We keep data only as long as needed for account service, dispute handling, security checks, and local legal duties. When that period ends, we remove or anonymise records that no longer need to stay linked to you.

Session cookies help us remember your login on the device you use, but they do not move your password to another device. If you want a fresh session, sign out or clear cookies in your browser.

Use live chat, email, or the account form. Include the account email or phone number and say whether the request is a correction, a copy request, or removal, so we can start faster.

Privacy Policy for your account

Ways to reach us

How we keep records safe

Data minimisation

Cookies on devices

Account security

Retention window

Change requests

Contact trail

Questions about this policy

01 What data do you collect when I open an account?

02 Do you keep DANA, OVO, GoPay, and QRIS records?

03 Can I ask you to change my details?

04 How long do you keep my data?

05 Do cookies follow me across devices?

06 How do I contact you about privacy?

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